Clicky

Your cart is empty!
View Cart Checkout
Cart subtotal: $0.00

Frequently asked questions (F.A.Q.)

  • Q: WHAT MATERIALS DO YOU USE FOR THE BACKDROPS AND FLOORDROPS?

A: BY DEFAULT WE USE POLYPROPYLENE (POLYPRO) – IT IS GLARE FREE, TEAR RESISTANT, DURABLE , WRINKLE FREE AND WATER RESISTANT. VINYL OPTION IS CURRENTLY AVAILABLE FOR FLOORDROPS ONLY. IF YOU WOULD LIKE TO ORDER A VINYL BACKDROP, PLEASE CONTACT US.

  • Q: HOW SHOULD I CARE FOR MY BACKDROPS AND FLOORDROPS?

A: TO PRESERVE THE DROPS, YOU SHOULD EITHER HANG THEM UP OR STORE THEM ROLLED. THE DROPS SHOULD NOT BE FOLDED. POLYPRO BACKDROPS SHOULD NOT BE WIPED WITH DAMPED CLOTH OR WASHED. SOME FOOT PRINTS CAN BE REMOVED FROM THE DROPS BY USING A DRY PAPER TOWEL. VINYL FLOORDROPS CAN BE CLEANED WITH WET WIPES.

PLEASE USE THE BACKDROPS AND FLOORDROPS ONLY ON HARD SURFACES AS USING THE DROPS ON CARPETS OR UNEVEN SURFACES CAN CAUSE WRINKLING AND OTHER DAMAGE.

  • Q: HOW WIDE CAN YOU PRINT?

A: AT THE MOMENT WE CAN PRINT UP TO 5 FT (60 INCH) BY 15 FT (180). THIS MEANS THAT IF YOU CHOOSE A VERTICAL DROP IT WILL BE 5FT WIDE AND IN LENGTH IT CAN VARY DEPENDING ON YOUR NEED. IF YOU CHOOSE A HORIZONTAL DROP, THE HEIGHT WILL BE 5FT AND THE WIDTH OF THE DROP WILL VARY.

  • Q: REFUND AND RETURNS.

A: SINCE WE PRINT CUSTOM ORDERS ONLY, WE CAN NOT REFUND OR ACCEPT RETURNED BACKDROPS OR FLOORDROPS. BEFORE LEAVING OUR STUDIO, EACH DROP IS CHECKED FOR QUALITY AND THE CLIENT GETS TO SEE THE BACKDROP BEFORE TAKING IT AWAY. IF THE DROP HAS BEEN PICKED UP AFTER CHECKING, NO REFUND OR RETURN CAN BE MADE. IF FOR SOME REASON THE DROP IS DAMAGED, WE WILL REPRINT AND WILL NOT ALLOW THE DROP TO LEAVE OUR STUDIO. SHIPPED BACKDROPS AND FLOORDROPS ARE CHECKED BEFORE MAILING.

  • Q: DO YOU SHIP?

A: WE DO OFFER SHIPPING OF BACKDROPS AND FLOORDROPS. AT THE MOMENT WE ONLY OFFER CANADIAN SHIPPING THROUGH THE WEBSITE. FOR A CUSTOM SHIPPING QUOTE TO THE US AND OTHER LOCATIONS OUTSIDE OF CANADA, PLEASE CONTACT US DIRECTLY. THE SHIPPING RATE IN CANADA IS $35 FOR THE FIRST DROP AND EXTRA $10 SHIPPING FOR EACH ADDITIONAL DROP.

ALL OF OUR BACKDROPS AND FLOORDROPS ARE SHIPPED ROLLED IN A TUBE AND WRAPPED IN PROTECTIVE PLASTIC FILM TO PREVENT ANY DAMAGE. DROPS AND PROPS CANADA TAKES NO RESPONSIBILITY OVER THE DROPS ONCE THEY ARE SHIPPED. WE WILL PROVIDE YOU WITH A TRACKING NUMBER FOR THE SHIPPED DROP.

  • Q: WHAT IS YOUR TURNAROUND TIME AND CAN I EXPEDITE MY ORDER?

A: OUR BACKDROPS AND FLOORDROPS ARE READY FOR PICK UP OR SHIPPING WITHIN 2 TO 6 DAYS AFTER THE ORDER HAS BEEN PLACED AND CONFIRMED. IF YOU WOULD LIKE TO EXPEDITE YOUR ORDER, WE OFFER A 24 HOUR PRINT TURNAROUND GUARANTEED FOR ONLY $30+GST. TO PACE A RUSHED ORDER, PLEASE CONTACT US DIRECTLY. WE ALSO OFFER RUSHED SHIPPING OPTION. FOR ADDITIONAL $20-$40 PLUS TAX WE WILL UPGRADE YOUR SHIPPING FROM EXPEDITED (5 DAYS SHIPPING) TO OVERNIGHT OR 2 BUSINESS DAYS SHIPPING.

PRINTS ARE TYPICALLY SHIPPED WITHIN 1-3 DAYS AFTER BEING PRINTED.

  • Q: WHY DOES THE COLOR OF MY DROP LOOK SLIGHTLY DIFFERENT THEN THE DROP I ORDERED ONLINE?

A: DIFFERENT MONITORS DISPLAY COLORS AND BRIGHTNESS DIFFERENTLY. ADDITIONALLY PRINTED IMAGES LOOK DIFFERENTLY IN DIFFERENT ROOM LIGHT. THUS YOUR DROP MIGHT HAVE A SLIGHT DIFFERENCE IN COLOR.

  • Q: HOW CAN I PLACE AN ORDER AND WHAT MEANS OF PAYMENT DO YOU ACCEPT?

A: YOU CAN ORDER YOUR DROPS BY EITHER PLACING AN ORDER ON THIS SITE. ALTERNATIVELY YOU MAY CONTACT US BY EMAIL OR VIA THE CONTACT US FORM AND WE WILL PROCESS YOUR ORDER THROUGH EMAIL.

FOR OUR LOCAL CLIENTS IN CALGARY WE OFFER A CASH DROP OFF OPTION AND A DEBIT CARD TRANSACTION.

FOR ALL CLIENTS WE OFFER AN EMAIL TRANSFER AND CREDIT CARD OVER THE PHONE TRANSACTION. PLEASE NOTE THERE WILL BE 3% SERVICE FEE ADDED FOR CREDIT CARD TRANSACTION.

TAX WILL BE ADDED TO ALL ORDERS. WE WILL PROVIDE YOU WITH A RECEIPT FOR YOUR RECORDS AFTER YOU PLACE AN ORDER.

  • Q: HOW DO I PUT THE BACKDROP UP?

A: THERE ARE SEVERAL OPTIONS FOR PUTTING YOUR BACKDROP UP FOR USE:

    • YOU CAN TAPE THE BACKDROP TO A WALL.

    • YOU CAN BUY A VELCRO STRIP AND MOUNT IT TO THE WALL WITH VELCRO.

    • YOU CAN USE CLIPS OR CLAMPS TO CLIP THE DROP ONTO A BACKDROP HOLDER.

  • Q: WHAT IS THE DIFFERENCE BETWEEN A FLOORDROP AND A BACKDROP?

A: BACKDROPS ARE USED AS A BACKGROUND FOR THE SHOOT AND FLOORDROPS ARE USED AS THE FLOORING FOR THE SHOOT. WOOD DROPS ARE THE MOST VERSATILE AS THEY CAN BE USED AS BOTH THE BACKDROP AND THE FLOORDROP. OTHER FLOORDROPS COULD BE TILE FLOOR, BRICK, PAVEMENT, GRASS, HAY, ETC.

  • Q: DO YOU PRINT CUSTOM ORDERS?

A: YES! IF YOU HAVE CAPTURED AN IMAGE THAT YOU WOULD LIKE TO PRINT TO USE AS A DROP OR PURCHASED A STOCK IMAGE YOU WOULD LIKE PRINTED, WE CAN DO THAT FOR YOU! THE BEST PART IS THAT WE DO NOT CHARGE EXTRA FOR THIS SERVICE. FOR MORE INFO, PLEASE CONTACT US.

  • Q: CAN I CANCEL OR CHANGE MY ORDER?

A: YOU CAN CANCEL OR CHANGE YOUR ORDER WITHIN THE FIRST 2 HOURS AFTER THE ORDER HAS BEEN PLACES. AFTER 2 HOURS, THE ORDER HAS BEEN PROCESSED AND NO CANCELLATION OR CHANGES CAN BE MADE. TO DO THAT, CONTACT US VIA E-MAIL.

 

Recent Posts

X